This Refund and Cancellation Policy governs the terms under which BitWay Technologies India Pvt. Ltd., an IT service provider company, offers refunds and cancellations for our services.
Refund Eligibility
We offer refunds for our services within 30 days of purchase, unless otherwise specified in the service agreement. To be eligible for a refund, the client must meet the following criteria:
- The client has not violated our Terms of Use
- The client has not used the service to its full capacity
- The client has not received the benefits of the service
Refund Process
To request a refund, the client must contact our customer support team at [contact information]. The client must provide the following information:
- Name
- Email address
- Service purchased
- Reason for the refund request
Our customer support team will review the request and notify the client of the refund decision within 7 business days.
If the refund is approved, we will refund the purchase price to the original payment method within 14 business days.
Cancellation Policy
Clients may cancel their service at any time by contacting our customer support team at [contact information]. If the client cancels the service before the completion of the service, we will refund the portion of the purchase price that corresponds to the portion of the service that has not been completed.
Exceptions
We do not offer refunds for the following services:
- Services that are custom-tailored to the client's specific needs
- Services that are completed or partially completed
- Services that are not eligible for refunds as specified in the service agreement
Changes to this Refund and Cancellation Policy
We may update this Refund and Cancellation Policy from time to time. We will notify clients of any material changes by posting the new policy on our website.
Contact Us
If you have any questions about this Refund and Cancellation Policy or our services, please contact us at info@bitwaytech.com.